Frequently Asked Questions

Can I use my Red-Light panel multiple times per day? 

Yes, you can, however the recommendation is to allow more than 6 hours between treatments.

What is Pulsing and what are the benefits?


What is Pulsing? Rather than delivering a continuous wave of NIR, or in other words being on all the time, pulsing is a rapid on and off feature that’s not visible to the human eye. The Pulse frequency refers to the interval between the NIR LED being rapidly switched on and off, this is measured and communicated in units of Hertz (Hz) or cycles per second.


What are the benefits of Pulsing? Some studies suggest that pulsed light can generate less tissue heating due to the on/off cycle per second, this technique enables increasing the LED intensity so that the light can reach deeper tissue depths without causing thermal damage.


Pulsing, does it work? Prominent light therapy companies are making bold claims with regards to the benefits of pulsing with little substantiation, currently there is no agreement on whether continuous wave or pulsed light is best and on what factors govern the pulse parameters to be chosen.


Conclusion: The real benefits of Pulsing NIR may well be the delivering of a lower intensity of light/dose which is more in keeping with the science associated with Low Level Light Therapy (LLLT). As more science-based studies emerge with regards to the benefits of pulsing NIR, our ROJO light therapy panels have you covered with the flexibility to choose either continuous or pulsed NIR from 0-999Hz.

Do I need to use eye protection?

Generally, yes. If your face is positioned close to the light panel during a treatment session, eye protection is highly recommended unless you are looking away from the panel or keeping your eyes closed. Use the device in a well lit room so that your eyes can adjust to the light.

Are the NIR LEDs working?

Near Infrared light is beyond the visible spectrum, therefore you will only see a faint glow in the centre of the LED, but rest assured it is delivering plenty of energy as designed.

Can I use my Red-Light panel in an Infrared Sauna?

No, our panels are not certified for use inside the sauna. Additionally light therapy is less effective if our body is covered in a layer of sweat, a non-thermal setting is required as per the studies associated with Photobiomodulation.

Is it safe for my children?

Yes, however as it goes with any new treatment, please consult your health practitioner and if approved adult supervision is highly recommended.

Is delivery free in Europe?

Yes, we warehouse in France  and offer free delivery across Europe. You will not incur any tax or duty fees.

What is your return policy?

While it’s highly unlikely you would consider returning your ROJO light therapy panel, we will accept returns within the first 60 days with no restocking fee. Returns are to our French warehouse.  For more information, see shipping and returns page.

Disclaimer: All ROJO light therapy products are considered low risk and designed for general health and wellbeing, they are not intended to cure or prevent specific medical conditions, diseases, or prescribe any course of action. The content on this website is for informational or educational purposes only and does not substitute for professional medical advice or consultations with healthcare professionals. Before using our products, a health professional should be consulted, we are not medical professionals, so please contact your GP or health practitioner for medical advice.
Copyright © 2022 Rojo Light Therapy. All rights reserved.
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